Privacy Policy

We value the trust you place in us and recognize the importance of secure transactions, fraud prevention, data protection, and information privacy.

This Privacy Policy explains how MobileGadgetsWorld (“we”, “our”, “us”) collects, uses, stores, shares, discloses, and protects your personal data through our website, mobile site, applications, and related services (collectively referred to as the “Platform”).

By accessing, browsing, or using our Platform, you expressly agree to this Privacy Policy, our Terms & Conditions, and the laws of India, including the Digital Personal Data Protection Act, 2023 (DPDP Act).

If you do not agree, please do not use or access the Platform.

• The Platform operates exclusively within India.
• Personal data is stored and processed on secure servers primarily located in India.
• MobileGadgetsWorld operates as a technology-enabled marketplace intermediary.
• We are not manufacturers of products unless explicitly stated on the product page.
• We act as a facilitator between users, sellers, payment gateways, and logistics partners.

3.1 Information You Voluntarily Provide

• Full name
• Mobile number
• Email address
• Billing and shipping address
• Order, invoice, and transaction details
• Limited payment metadata (processed via secure gateways only)
• Communications with customer support
• Reviews, feedback, survey responses

Once personal data is provided, you are not anonymous to us.

3.2 Verification & Evidence Data (Critical)

To prevent fraud and resolve disputes, we may collect:

• Mandatory unboxing videos/images
• Delivery confirmation data
• Courier proofs (OTP, signature, tracking logs)

This data is used strictly for fraud prevention, dispute resolution, chargeback defense, and legal compliance.

3.3 Automatically Collected Information

• IP address
• Device identifiers & device fingerprinting data
• Browser type and operating system
• Log files, timestamps, clickstream data
• Approximate location (via IP)

Used for security monitoring, fraud detection, risk scoring, and platform optimization.

We use your data to:

• Process and fulfill orders
• Deliver products and services
• Process payments, refunds, or replacements (where eligible)
• Communicate via SMS, Email, WhatsApp, or Calls
• Detect and prevent:
  • Fake orders
  • COD abuse
  • Fake returns
  • Chargeback fraud
  • Account misuse
• Assist sellers, logistics partners, and payment providers
• Comply with tax, audit, regulatory, and legal obligations

Aggregated or anonymized data may be used for analytics and business improvement.

To protect genuine users, sellers, and the Platform:

• Orders may be verified, delayed, restricted, or cancelled if flagged by security systems.
• Cash on Delivery (COD) may be disabled for:
  • High-risk users or addresses
  • Repeated RTO (Return-to-Origin) history
• Price Protection Clause: Refunds or returns are not permitted due to price drops after order placement.
• Addresses, devices, or accounts involved in repeated abuse may be blacklisted.

All fraud-prevention decisions are final and binding.

For mobiles, laptops, electronics, wearables, and accessories, the following is MANDATORY for any claim related to damage, defect, missing, or wrong items:

Unboxing Video Rules

• Video must clearly show all six sides of the sealed courier package.
• Shipping label must be clearly visible.
• Video must be continuous, unedited, and uninterrupted.
• Recording must start before opening and continue until product inspection.

Result

❌ No valid unboxing video = No refund or replacement

This policy exists to prevent fake claims and return fraud.

Sellers are solely responsible for:

• Product authenticity and legality
• Quality, specifications, and descriptions
• GST and statutory compliance
• Warranty commitments (if any)

MobileGadgetsWorld:

• Does not assume liability for manufacturing defects or seller misconduct.
• May facilitate communication between buyer and seller.
• May suspend, terminate, or report sellers involved in fraud or violations.

MobileGadgetsWorld qualifies as an intermediary under Section 79 of the Information Technology Act, 2000.

Accordingly:

• We do not control seller-generated content beyond platform moderation.
• Liability for listings rests with sellers or manufacturers.
• We claim safe-harbour protection to the maximum extent permitted by law.

We share data only when necessary, with:

• Logistics partners (delivery & RTO management)
• Payment gateways (secure processing; gateway fees are non-refundable)
• Fraud-detection & risk-analysis partners
• Legal or government authorities when required by law

🚫 We never sell personal data to third-party marketing agencies.

In case of payment disputes or chargebacks:

• Transaction logs, IP data, delivery proofs, and unboxing policies may be shared with banks.
• Refunds may be paused during investigation.
• False chargebacks may result in permanent account suspension.

MobileGadgetsWorld is not liable for bank or gateway delays.

Data is retained only as long as necessary for:

• Order fulfillment
• Legal, tax, and audit compliance
• Fraud prevention and dispute resolution

We use SSL encryption, access controls, monitoring, and audits.

Users are responsible for protecting their login credentials.

You have the right to:

• Access & Correct personal data
• Withdraw Consent (may result in service/account termination)
• Right to Nominate another individual to exercise rights in case of death or incapacity

Requests may require identity verification.

The Platform is intended for individuals 18 years and above.

We do not knowingly collect personal data from minors.

All Platform assets including:

• Brand name
• Logo
• UI/UX
• Content and structure

are protected intellectual property.

Scraping, copying, bot usage, or unauthorized resale may result in legal action.

Maximum liability of MobileGadgetsWorld is limited to the actual amount paid for the product.

We are not liable for:

• Seller misconduct
• User negligence
• Courier delays
• Third-party outages
• Indirect or consequential losses

Sellers and users agree to indemnify and hold harmless MobileGadgetsWorld from:

• Fraud
• False claims
• Legal notices
• Policy violations
• Chargeback abuse

We are not liable for delays or failures due to:

• Natural disasters
• Government restrictions
• Strikes or lockdowns
• Internet or power failures
• Events beyond reasonable control

This Privacy Policy is governed by the laws of India.

All disputes are subject to the exclusive jurisdiction of the courts in Delhi.

We may update this Privacy Policy to comply with legal or operational changes.

Updated versions will be posted with a revised date. Continued use implies acceptance.

In case of conflict, this Privacy Policy prevails over earlier versions.

As per the Information Technology Act, 2000 and DPDP Act, 2023:

Grievances are addressed within 7 working days.